Talent is the single largest overhead expense but can be the biggest competitive advantage for convenience retailers. With the U.S. unemployment rate dropping to a near 50-year low in 2019—and COVID-19 upending the global economy in 2020—the competition for top talent has never been greater. Your focus must remain steadfast on initiatives to attract, hire and retain the best talent to meet your customers’ needs and facilitate profitable growth.

The rapid pace of change, digitalization and the tightening of the labor market has transformed the role of HR professionals. Successfully delivering on your top priorities means making the right decisions in a complex and dynamic business environment. Industry HR professionals must take a data-driven approach to talent management to successfully navigate the complexity of the current labor market.

The NACS State of the Industry Compensation Report provides that in-depth data on critical human resource metrics of our industry: compensation, benefits, recruitment and turnover. NACS is committed to providing the robust metrics and data retailers need because we believe that the right choices are those that are the best informed.

The NACS Compensation Survey for 2020 is open! Submit your data by December 18, 2020, and receive a complimentary copy of the report when it is released in the spring of 2021. Visit www.convenience.org/compsurvey.

Data in this infographic reflect all firm average. (Does not exclude one-store operators)< /br> Source: NACS State of the Industry Compensation Report for 2019