NACS has upgraded its membership renewal process for 2022, and it’s easier than ever to stay involved with us. Last November, we rolled out a new association management database (AMS), and one of the first campaigns that changed with the new AMS was how we process membership renewals.

Rather than mailing paper forms, the retail membership team is relying on members to access their account at www.convenience.org/renew to process their company’s renewal for 2022. Many companies have already adapted to the new technology and renewed for 2022.

For those members who are unaware of the new process or need help setting up your account, we are here to help. Please contact our membership team at [email protected].

NACS has been working hard to strengthen the technology that supports the association. The new AMS allows NACS members and potential members to better manage their accounts, purchase products and register for events. Customers can customize the topics and information most relevant to their function and begin to maximize their own NACS experience.

The success of the new system hinges on the adaptability of its users, both internal (staff) and external (customers). This requires patience and education on the new processes designed to deliver a more robust customer experience, says Keith Harlow, director of retail membership for NACS.

“We thank our NACS members for giving us the opportunity to serve your companies over the past year,” Harlow said. “NACS recognizes that our members have been navigating a pandemic, supply-chain issues and demanding economic pressures. We appreciate your support as members—you are the lifeblood of our organization.”

Harlow can be reached at [email protected].