Attendees at the NACS State of the Industry Summit were the first to see and navigate the first all-digital NACS Annual Report, aptly titled “A Look Back At Where We’re Going.” 

The report is the first published by NACS since 2002—and a lot within the convenience and fuel retailing industry has changed since: from convenience retail formats and in-store offers, to customer expectations, advocacy issues, industry growth and innovation. 

“Customers have redefined what they want from convenience. They want convenience wherever they are, not wherever you are,” said Jared Scheeler, CEO of The Hub Convenience Stores (Dickinson, N.D.) and 2021-22 NACS chairman, after showing the digital report’s opening video at the SOI Summit.

“In today’s incredibly competitive retail landscape, it’s important to pause and look back on the amazing accomplishments and strides our industry is making—all while keeping an eye on the future, which I am equally excited about,” said NACS President and CEO Henry Armour. “We are proud to share our industry’s positive stories because they matter.” 

Each section showcases why NACS matters and its commitment to serve and advance the industry:

• Advocacy During a Global Pandemic: NACS members’ voices are heard before the U.S. Supreme Court. 

• Industry Headwinds: The long road ahead continues into 2022 and beyond.

• Stronger Together: Supporting first responders and medical personnel when they need us most. 

• We Got This: The 2021 NACS Show exceeded expectations and brought our industry together.

• Food Is Our Future: Convenience stores are evolving to great places to eat that happen to sell fuel. 

• Keeping Consumers Fueled: Our industry is responsible for 80% of the fuels purchased in the United States. 

• Learning and Growing Together: At 60 years young, our industry is just getting started. 

• Where We’re Heading: “We can do amazing things together, and it doesn’t matter how many stores you own.” 

• Investing in Our Industry: NACS is here to help.

And lastly, the report concludes with the Top 10 Highlights of 2021 that addressed the ever-changing regulations, rapidly evolving consumer preferences and a slew of new challenges impacting the industry. 

“The annual report is our way of saying thank you to our members for what they do for our industry and the communities they serve,” said Armour, adding, “Your commitment to our industry drives us to do more, and we are excited about the opportunities before us in 2022.” 

Visit the NACS Annual Report at nacsannualreport.convenience.org and help us celebrate our industry’s successes and path forward with your network via social. Look for the social buttons within each section.