Self-checkout (SCO) kiosks have a lot of benefits. They get customers in and out of the store quickly, reduce labor and for many consumers, improve the shopping experience.

But while having the option of self-checkout provides shoppers both speed and autonomy, there are drawbacks too. Common c-store purchases require age verification via employees, shrink is a growing concern throughout the retail industry and, while some customers prefer self-checkout, others do not.